Diane Karst

Lawncare Customer Service Manager

My name is Diane Karst and I am the customer experience manager for Rainbow Lawncare. I have been working in the customer service industry since 2009 and started with Rainbow in February of 2017 as a client experience coordinator. My main focus has been managing inside sales and overseeing our client experience for our lawn care customer experience team.

I love the work we do at Rainbow from helping customers achieve the results they want, to providing the best customer experience we can. In my free time, I enjoy going on hikes with my dogs, spending time outdoors, and working on house projects.

About Rainbow

Since we began in 1976, we have built our business by being on the cutting edge of what gets the best results. Dedicated to scientifically proven methods, we are continually educating ourselves in order to provide the most effective solutions to you. Rainbow is 100% Employee-Owned.

Rainbow Divisions

Full-service Tree Care
www.rainbowtreecare.com

Full-service Lawn Care
www.rainbowlawncare.com

Full-service Pest Control
www.rainbowpestexperts.com

Google Rating

4.4

Based on 143 reviews

Rainbow Lawncare

4.4

review us on

Anne-Marie W.

1634224529

Rainbow are terrific. So professional, pleasant, and I appreciate the steady follow ups I get. Highly recommend.

Natalie T.

1698159464

The crew did a very good job. Very courteous, and made sure there were no issues before they got started

Sam C.

1634135657

I can't stress how good a company this is. Every single employee we worked with (from the admin staff, assessors, and to the installers), were incredible! They were professional, informative, friendly, and helpful.During our initial search, we reached out to 3 other companies and this one came to the top. The prices were fair and the work was excellent. My family and I were amazed at the care and hard work of the installers when the laid down our sod. Our lawn looks amazing. I highly recommend Rainbow Lawncare and will be using their services in the future!

Gregory G.

1697206860

We’ve found Rainbow to be a very good value and they show up when they say and provide excellent communication. Our lawn is looking a lot better and after aeration and over seeding we’re looking forward to a lush green lawn next spring.

Tom S.

1654108029

I've been using Rainbow Lawncare for a few years now, and I highly recommend them. They are always professional and responsive, and my yard looks great. I switched to Rainbow because the previous provider was constantly trying to upsell services to me and was frequently calling. Rainbow does not do this. Also, Rainbow is employee owned and a local Minnesota company. We also use Rainbow Tree Care and they are fantastic.

Mike K.

1649359349

I'm always pleased about the work I've done with Rainbow... for lawn care, tree care, and pest care. They are responsive, communicative and professional and I appreciate that. I feel that their services are a good value too. I enjoy working with them and recommend them!

Penny T.

1711391743

Rainbow provides great service and never tries to upsell me with stuff I don't need. They're supportive of my efforts to be environmentally friendly, and even helped me start a bee lawn in select portions of my yard.

Sandra P.

1657196660

aerating service was excellent. delay of waiting until second half of June for aerating was stressful

Nicole C.

1651860308

The person who took care of our lawn today was kind, helpful and knowledgeable! Impressive!

Karen S.

1692624995

I switched to Rainbow when I started raising honeybees. They’ve been great!

Rainbow O.

1652100372

Thanks to AJ for the quality work he did on my lawn, 2 Thumbs up!

Cassie S.

1627324979

We have used Rainbow Lawncare for several years. Our neighbor always asks how we get it so green compared to his yard. Very happy with the result and they have great customer service to top it off.

George B.

1712694127

I just started with Rainbow late last summer. My lawn needed some serious TLC. The overseeding and two treatments that were done has got my lawn off to a great start this spring. I appreciate the expert advise from Ryan!

Sheila M.

1682647627

We have been with Rainbow Lawn care for many years now, after trying 4 other companies. Our lawn is happy,healthy and pretty. Great customer service & worthy of high recommendation.

John F.

1625452683

Very knowledgeable seemed like Well Done will see in long run how lawn looks but would recommend them.

Curtis C.

1646318930

Always tremendous service from customer service to the lawn personnel. I truly appreciate their work!

Linda L.

1720963411

Fantastic! Great hardworking crew, answered all questions we had and did a great job. Thank You!

Beverly B.

1684944857

About five years ago, I was raking my front lawn for the first time that Spring. The grass just came out in clumps. The ground went bare. I contacted Rainbow Lawn, and one of their specialists (Ryan) came out. The verdict was that grub worms had infested the lawn. So, I signed up for Rainbow’s program to treat the grub issue and regular maintenance of the entire lawn. My backyard is very shady; and, at that time, there were bare spots and weeds – violets, dandelions, etc. So, I ordered split-seeding for my first two years. Also, a neighborhood elm tree showered us with seeds every year and they sprouted by August through both the front and back areas.All I can say is that all these lawn problems are a thing of the past. I believe that I have had the greenest and fullest lawn in the neighborhood from the very beginning of my work with Rainbow.Bill Bailey -- Richfield

Nyla A.

1640638527

They're friendly and work with my yard which is torn apart from dogs. When I moved in my yard was beginning to get taken over by creeping Charlie. I now have no creeping Charlie. I like that they have an organic option

Lance B.

1686279555

Rainbow's workers are conscientious & dedicated. Glad to be paying them.

Kurt J.

1632956325

A professional company that communicates and does what they say. We've had them aerate/seed and use thier 'organic' fertilizer/weed control applications and after a couple of years our 20 year old yard has never looked as good!

Scott L.

1647389964

Great company! Used you for tree work for at least 20 years.Request:We have about 300 user names and passwords.It seems like it would be easier to simply pay through your web site.Maybe security requires password # 301. Please let me know.Scott

Robin P.

1663340546

My lawn has never been healthier and never looked so good!

Lori S.

1662500904

I am very pleased with Rainbow Lawncare. My weeds have been greatly decreased and my lawn looks so much healthier. It had been several years since I had a lawn care service and my lawn needed help desperately. Still a work in Progress but very satisfied. My neighbors have even commented on how good my lawn looks. John Maiers who is the technician that does my lawn is very professional and will to answer any question I have. I did a lot of research on different lawn care services before selecting Rainbow. Very happy I went with them.

Jill J.

1678126720

I appreciate the customer service and the high level of knowledge that comes from the staff. I went with other commercial groups where the customer service was horrible. This group listen to my needs and now that Spring is coming, it is clear they heard me and are doing exactly what we talked about in the fall. I appreciate recommendations but not just to boost sales. Other company did not care, and that was clear.

Sara P.

1690502777

Rainbow Lawncare did a wonderful job with our lawn. I love that they allow customers to choose how many treatments they would like. I prefer to keep chemicals to a minimum, so only request service when the weeds are absolutely out of control. So if I just want one or two treatments per year, that is fine. I just pay by the session. I did two treatments last year and my lawn looked great. Their techs are professional and do a fine job. Their email communication is quick and efficient. Highly recommended!

Audrey G.

1645144624

Top-notch customer service, very responsive to questions and evolving w the times: Pay online now available, as well as text alerts. And, when needed, I can always talk to a live person at the office! Very satisfied customer!

Liz P.

1680103392

This is one of the easiest vendor relationships I've had. Not only is the entire group professional and extremely responsive, they are so easy to work with! Even the website for setting up services and billing is so easy to use. Honestly, I wish all of the other vendors I use were as easy to hire, schedule, renew, pay, etc. Top notch services and you won't be disappointed!

Michelle H.

1665775372

It was easy to set up a consult to discuss seeding a bee-friendly lawn. Tech very clearly explained the process, what would (and would not) be done. I was automatically scheduled and given notice prior to service. Didn't have to do anything (including being home) other than making sure the yard was reasonably clear. Bee lawn is coming in great, would use this company again.

Erin E.

1686151979

We found out we had grubs in our yard and contacted this service to come help us with the problem. The cost was very affordable, customer service (Amber) was just great to talk to and the guy who came made sure to ask if I had any questions before he started. It was very fast and will be using this service again in the near future! I highly recommend them!

Steve S.

1719441778

We recently had our front yard re-sodded by Rainbow, Lawncare. We needed to adjust their plans to accommodate our schedule. The scheduling team did a terrific job of assisting us in changing the dates. As well, the three workers were diligent and thorough in their efforts and wrapped up the project in a full day. We could not be more pleased.

Diane Karst

Lawncare Customer Service Manager

About Rainbow

Rainbow Divisions

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