Diane Karst

Lawncare Customer Service Manager

My name is Diane Karst and I am the customer experience supervisor for Rainbow Lawncare. I have been working in the customer service industry since 2009 and started with Rainbow in February of 2017 as a client experience coordinator. My main focus has been managing inside sales and overseeing our client experience for our lawn care customer experience team.

I love the work we do at Rainbow from helping customers achieve the results they want, to providing the best customer experience we can. In my free time, I enjoy going on hikes with my dogs, spending time outdoors, and working on house projects.

About Rainbow

Since we began in 1976, we have built our business by being on the cutting edge of what gets the best results. Dedicated to scientifically proven methods, we are continually educating ourselves in order to provide the most effective solutions to you. Rainbow is 100% Employee-Owned.

Rainbow Divisions

Full-service Tree Care
www.rainbowtreecare.com

Full-service Lawn Care
www.rainbowlawncare.com

Full-service Pest Control
www.rainbowpestexperts.com

Google Rating

4.5

Based on 120 reviews

Rainbow Lawncare

4.5

Sandra B.

13:05 11 Sep 19

We had Chris aerate our lawn yesterday. He was kind enough to text us 10 minutes before he arrived, so that I could alert him to my neighbor's irrigation heads and a problem corner of our yard. Thanks to him and Rainbow for another good aeration job!

Michelle H.

19:22 14 Oct 22

It was easy to set up a consult to discuss seeding a bee-friendly lawn. Tech very clearly explained the process, what would (and would not) be done. I was automatically scheduled and given notice prior to service. Didn't have to do anything (including being home) other than making sure the yard was reasonably clear. Bee lawn is coming in great, would use this company again.

Geoff S.

02:31 16 Sep 20

Rainbow did our house lights for the holidays and they were fantastic. Our house was beautifully lit and looked great for the holidays!Customer service was great and they delivered on everything promised.

Phil S.

18:14 18 May 20

I use Rainbow for my lawn, pest and tree care. I have been a customer since I purchased my home in 2014, and they have yet to disappoint. It is easy for me to recommend the Rainbow team to my real estate clients as well, because I know they do a great job, use the right products and chemicals, all at a reasonable price.

Sloan S.

18:49 13 May 20

Quality and professional service at lower prices than nation-wide brands. I use them for trees, lawn care, and pest care, and all are very easy to work with and good values.

Beverly B.

14:47 06 May 22

I have been served by Rainbow Lawn for about the last 4 or 5 years. My lawn has really prospered.When I originally called Rainbow to examine my lawn, the representative concluded that my main issue was grub worms whose activities made the grass come out in large bunches during the Spring raking. Besides grubs, my backyard was infested with violets and because of the almost complete shade there were many bare spots. Also, a perennial issue stemmed from a mature elm tree in a good neighbor’s yard which bombards my lawn with seeds each year and produces a host of tiny elms within a month of their drop. Grub control, aeration, weed control treatments, and some re-seeding improved my lawn better than it had ever been since living at that house for 20 years. It looks weed-free and healthy.Rainbow has been very dependable on giving early alerts about upcoming treatment times. The same representative who originally visited has come out at times over the years when I had questions. Plus, Rainbow is always responsive to calls and email.I highly recommend the services of Rainbow Lawn.Bill Bailey

Nick F.

04:12 03 Mar 20

They hydroseeded my front lawn and it looks great ... and at a fair price. After horrible service from a Burnsville lawn company that rhymes with Crop Voice, now I’m paying Rainbow to fertilize my lawn. My neighbors don’t stand a chance ... best lawn on the block. Worth the money.

Linny O

18:03 12 Jul 18

AMAZING SERVICE!!! Called for some service and in no time JON made sure I was taken care of. I can not stress enough how Professional and Great the Customer Service and work is. I RECOMMEND THEM TO EVERYONE WITHOUT RESERVATION!!!!

Jeffrey T.

18:11 10 Feb 20

Great team to work with. My yard bounced back after a season with Rainbow.

samuel C.

14:34 13 Oct 21

I can't stress how good a company this is. Every single employee we worked with (from the admin staff, assessors, and to the installers), were incredible! They were professional, informative, friendly, and helpful.During our initial search, we reached out to 3 other companies and this one came to the top. The prices were fair and the work was excellent. My family and I were amazed at the care and hard work of the installers when the laid down our sod. Our lawn looks amazing. I highly recommend Rainbow Lawncare and will be using their services in the future!

Nyla A.

20:55 27 Dec 21

They're friendly and work with my yard which is torn apart from dogs. When I moved in my yard was beginning to get taken over by creeping Charlie. I now have no creeping Charlie. I like that they have an organic option

Cindy F.

18:06 23 Jul 18

We had some questions about our lawn service and John came out a second time to answer the questions, in detail. Much Appreciated!

Kurt J.

22:58 29 Sep 21

A professional company that communicates and does what they say. We've had them aerate/seed and use thier 'organic' fertilizer/weed control applications and after a couple of years our 20 year old yard has never looked as good!

Joan B.

21:29 17 Sep 19

Rainbow Lawncare has done a wonderful job servicing my lawn this year. I had previously used another company for years, and this year decided to make the switch to organic lawn care. I have a beautiful lawn without all the chemicals. I recently had my lawn aerated and over seeded. The tech was very careful to cover the entire lawn and took care to not hit my sprinkler heads. I will be using Rainbow Lawn Care again next year.

Kelly T.

14:51 14 May 21

We LOVE the team and services at Rainbow Lawncare. They are experts, the service is excellent, and the expertise the team has is second to none. We endorse working with them!

Justin B.

14:27 07 Jul 20

Rainbow has always been our go to company for all of our exterior yard projects. They are very professional and knowledgeable about all the services they offer. We have had great results going with thee recommendations and help from Rainbow Lawn Care & Tree Care.

Cory S.

16:42 16 Jul 18

Working with Jon and Rainbow Lawncare has been great! They have provided everything I’ve looked for and would certainly recommend them to anyone.

Emily L.

13:49 15 Jun 20

Since switching to Rainbow Lawncare our grass is brighter, the lawn is fuller and it has added greatly to our curb appeal. We love the communication we receive in regards to when they are coming, followed by a text of when they are on the way and the email after the service is complete.

stephanie H.

12:46 11 Apr 20

The lawn care team helped me make adjustments to my service that support my future lawn plans and desire for organic products. All communications have been friendly and professional, and responses to my questions have been very quick. The support and servicefeels “personal”. I’m very happy with Rainbow.

Rainbow O.

12:46 09 May 22

Thanks to AJ for the quality work he did on my lawn, 2 Thumbs up!

Caroline W.

18:30 02 Mar 21

I've had Rainbow Lawncare for over 15 years and two houses. In my experience, organic lawncare gives you a beautiful lawn without having to expose yourself, pets and kids to the chemicals. My neighbor at the old house had terrible Creeping Charlie. You could see the Creeping Charlie stop exactly on the property line where my side was treated and their side was not. It really works if you give it a little more time than nuking it with chemicals.

Marlys G.

21:58 21 Sep 20

Kareem Scanterbury did a thorough job of spreading the weed killer. He was very kind, and gave me advice on how long to wait to put on my grass seed.

Lucia M.

20:03 11 May 20

Excellent communication about upcoming services (so we know what to expect when) and great follow-up afterwards. Our lawn has never looked better.

John F.

02:38 05 Jul 21

Very knowledgeable seemed like Well Done will see in long run how lawn looks but would recommend them.

Larry J.

23:46 30 Jul 18

We have never used a professional Lawn service until Rainbow Lawn care. We were very particular with who we choose for services and we are glad that we were. We have been very happy with Rainbow Lawn Care. It's good to know that we are using products that are safe for our pets.

ATB B.

22:50 10 Sep 18

Technicians are knowledgable and professional. They show up and get the job done. I feel like the company does what it says it will do. The communication is good with Rainbow lawncare.

Richard W.

15:22 06 Jul 20

Great customer service, prompt and complete. Highly recommended.

Ramesh S.

22:15 02 Jul 20

I am a Rainbow Lanwcare customer for our seasonal lawn care needs, and I'm always happy with their services.Today, they helped us bring our backyard to life by adding a layer of topsoil and hydro-seeding. The end-result is looking amazing! In few weeks, our backyard will be all nice & green - thanks Rainbow Lawncare!

Scott L.

00:19 16 Mar 22

Great company! Used you for tree work for at least 20 years.Request:We have about 300 user names and passwords.It seems like it would be easier to simply pay through your web site.Maybe security requires password # 301. Please let me know.Scott

Tom P.

20:34 14 Jul 20

I was impressed that they walk the talk. Even when you question something in lawn care they give you the answer and right away fix the issue. Totally satisfied

Sh B

02:09 20 Feb 21

I have happily used Rainbow for years. They successfully cured my lawn from a nasty grub infestation, and have kept it looking healthy ever since. I also appreciate Rainbow for their friendly and reliable service. They provide helpful updates via txt and phone so you can anticipate their arrival. On arrival, they introduce themselves and leave a card with exactly what treatment was rendered. Office staff are easy to reach, and friendly as well. Great company!

Shawn R.

05:13 19 Nov 18

Jack and Micki, you are wonderful! Thank you for your attention to detail installing our Holiday lights. They are beautiful! Many thanks from both my husband and me.

Ryan P.

14:33 29 Apr 20

I've used Rainbow Lawncare for a couple years now and they have always been great. They've handled fertilizing the lawn as well as spot weed control and crab grass control. We've had them aerate the lawn a couple times as well. Very shortly we will be working with them to convert our backyard into a 'pollinator friendly lawn'. They've been great with answering all my questions and always provide top notch service. Their technicians are always knowledgeable and friendly and we plan on continuing to work with them for the foreseeable future.

Candace L.

04:11 20 Aug 20

After losing a portion of our grass due to flooding from a previous year, we contacted Rainbow to get our yard reseeded before our daughter's graduation (June 2019). They were very busy with requests that spring, but remained very responsive and assured us they would have ours done prior to the event date, and they did. All the seeds took very well and there was no need for them to return and redo any areas. We've had a full year of growth now and our yard looks great! We are very happy with their work and the results!

Randy E.

15:12 11 Aug 20

I've used Rainbow Lawncare for several years and have always been pleased with their service and results. They are always willing to come out and assess any issues or recommendations for service.

Brenda M.

15:55 16 Jul 20

I got a season organic and weed package. Communication was great, tech was careful and precise with weed control. I have fertilized my own lawn before. But it looks 10 times better after only two applications and really knocked back the creeping stuff. Thanks!

Rachel G.

13:08 24 Oct 18

Fast and friendly service. Great work done!

Emily B.

16:02 14 Oct 19

Moved into a new house with a lawn that needed some major work. Fantastic service and helped get our yard into shape this summer/fall. Will absolutely keep coming back for weed treatments and any other services that may pop up. Also used Rainbow Treecare for some small stump removal. They were also fantastic. Can't say enough nice things about this company.

Thomas K.

15:26 23 Apr 20

Rainbow Lawncare came out and aerated and overseeded my lawn. The process for scheduling and payment was easy. Communication with office staff and scheduling was great and they responded quickly. Would definitely recommend!

Robin P.

15:02 16 Sep 22

My lawn has never been healthier and never looked so good!

Cassie S.

18:42 26 Jul 21

We have used Rainbow Lawncare for several years. Our neighbor always asks how we get it so green compared to his yard. Very happy with the result and they have great customer service to top it off.

Gene P.

08:35 26 Jul 18

You are very fortunate to have employees that care about the quality of work they preformed. Your price was very competitive. Great job done by all.

Gordon J.

15:54 05 Oct 18

When I spoke with Customer Service on 10/4/18, I requested thatTechnician speak with me before applying the weed control material.When he arrived he started the fertilizer and weed control applications,but he did not speak with me first. I ran out to meet him and asked ifhe had been instructed to contact me first, and he replied that he hadnot been given those instructions. Fortunately, I caught him in timeto show him an area where I will be reseeding and did not want weedcontrol spray applied. If I had not heard him, I would not have beenable to reseed as I had planned. Outside of this communication lapse,the Technician did his usual good job. If the communication piece hadgone as intended I would have given the service a 5 rating. My concernis that communication glitches like this one have occurred previously,indicating a systemic issue exists.

Lori S.

21:48 06 Sep 22

I am very pleased with Rainbow Lawncare. My weeds have been greatly decreased and my lawn looks so much healthier. It had been several years since I had a lawn care service and my lawn needed help desperately. Still a work in Progress but very satisfied. My neighbors have even commented on how good my lawn looks. John Maiers who is the technician that does my lawn is very professional and will to answer any question I have. I did a lot of research on different lawn care services before selecting Rainbow. Very happy I went with them.

Thomas K. G.

19:10 10 Oct 19

Had the double pass lawn aeration performed. Excellent job. They even did the easement between our place and the neighbor’s. Definitely exceeded expectations!

Robert & Melody M.

08:10 12 Feb 20

Always great, reliable service! They walked me through each service and their recommendations for my lawn and trees. I appreciate their obvious expertise and detailed explanations. They always notify me when service is about to be performed, and then follow up with a notice after it is complete, so I don't have to worry about anything. Super helpful and a very reasonable cost.

Sandra P.

12:24 07 Jul 22

aerating service was excellent. delay of waiting until second half of June for aerating was stressful

Nicole C.

18:05 06 May 22

The person who took care of our lawn today was kind, helpful and knowledgeable! Impressive!

Audrey G.

00:37 18 Feb 22

Top-notch customer service, very responsive to questions and evolving w the times: Pay online now available, as well as text alerts. And, when needed, I can always talk to a live person at the office! Very satisfied customer!

Nikolay R.

19:57 22 Oct 19

Rainbow Lawncare makes my lawn look awesome!

marty M.

12:44 27 May 20

The lawn looks good, still quite a few dandelions and clover-both kinds.The check is in the mail! Thanks, Ann Canis and please correct the spelling of our last name.

Tom N.

15:50 10 Jul 20

A job well done by Michael. He answered my questions and completed the work as requested. He gave good customer service.

Evan B.

21:15 19 Jul 18

Anthony at Rainbow was great to work with. Informative and provided great service. Highly recommended for lawncare solutions.

Joan G.

19:26 19 May 20

We used Rainbow for lawn repair/renovation which included adding topsoil, aeration, slitseeding and hydroseeding. All employees (Ryan - field rep, Mary - scheduling, Matt, Ben and others - seeding crew) were knowledgeable, professional, helpful and courteous. I highly recommend them for lawn care needs.

Kim G.

13:21 30 Jul 18

Have been using several of Rainbow's services, including Lawncare for a few years now. Made the switch from one of the well known big lawn care services after low attention to service and details. I have found Rainbow to be much the opposite. They care about their customers, the work that they do and for their employees. We have been very pleased with our decision to place our trust in Rainbow.

Doug S.

12:25 23 Aug 18

Very courteous tech who let us know why he was at our address today. All applications made per contract. One issue is the fertilizer over spray left on hard surfaces which I swept off as much as possible. Would like to see tight spaces near city drains, sidewalks and patios treated with a more strategic application.

jesy N.

18:00 08 Jun 21

Great customer service, professional technicians and easy online pay bill options. Saves me time and they get the job done!

Anne-Marie W.

15:15 14 Oct 21

Rainbow are terrific. So professional, pleasant, and I appreciate the steady follow ups I get. Highly recommend.

Andrea M.

18:31 03 Feb 21

Front office was thorough and polite, service folks were on time and great!

Jill J.

18:18 06 Mar 23

I appreciate the customer service and the high level of knowledge that comes from the staff. I went with other commercial groups where the customer service was horrible. This group listen to my needs and now that Spring is coming, it is clear they heard me and are doing exactly what we talked about in the fall. I appreciate recommendations but not just to boost sales. Other company did not care, and that was clear.

Corwin K.

19:08 13 May 20

I bought my house 10 years ago. The first 6 years I chose to not have a lawn service. In the last 4 years I have had Rainbow Lawn Care for 3 out of the 4, and I chose to go back to Rainbow after trying out another company. My yard just looks the best with Rainbow taking care of my yard. The grass is full, and there are zero weeds!! I love the way it looks and I get many compliments from my neighbors. I’m extremely happy with their product and attention to detail. I’m a customer for life.Corwin K.

Mike K.

19:22 07 Apr 22

I'm always pleased about the work I've done with Rainbow... for lawn care, tree care, and pest care. They are responsive, communicative and professional and I appreciate that. I feel that their services are a good value too. I enjoy working with them and recommend them!

Aaron B.

14:32 19 Feb 20

All their employees are courteous and the text notifications on when they are coming helps know to pick up toys etc out of yard.

Jean H.

13:56 15 Aug 18

Excellent customer service! Would highly recommend!

Tom S.

18:27 01 Jun 22

I've been using Rainbow Lawncare for a few years now, and I highly recommend them. They are always professional and responsive, and my yard looks great. I switched to Rainbow because the previous provider was constantly trying to upsell services to me and was frequently calling. Rainbow does not do this. Also, Rainbow is employee owned and a local Minnesota company. We also use Rainbow Tree Care and they are fantastic.

Greg Van A.

21:49 21 Aug 18

Soren came bright and early this morning, explained what he was going to do. then did a thorough neat job and left a well-satisfied customer. If the seeding works as well as Soren I will do tis year after year .

Karen R.

21:39 10 Aug 18

Knowledgeable service staff. Fast service. Very satisfied.

David W.

16:57 27 Jan 20

Very happy with Rainbow Lawncare. We only had them for one summer but saw a big improvement and had one of the best yards in the neighborhood. We sold our house and moved to a different city but left the yard in great condition for the new owners.

Sarah D.

12:16 26 Jul 18

We have used Rainbow Lawncare for years, and they are great! Very reliable, prompt and professional. I would highly recommend.

Paul L.

06:44 27 Jul 18

I had some fertilizer burn in my lawn. I contacted Rainbow Lawn Care and the promptly came out and prepared the area for reseeding and then reseeded it. These guys are good!

Kathy S.

01:17 20 Oct 19

About a week ago, Rainbow Lawncare came and aerated my yard. Perry did the work. He's a nice, conscientious young guy who did a thorough job. I just finished fertilizing and overseeding my yard, and I could tell that he had been all over the yard with his aeration machine. I'd certainly use Rainbow's services again. And by the way, I felt that the cost of the aeration job was very reasonable. Mike Stephenson, Brooklyn Center

Larry K.

01:13 13 May 20

Very happy with service. I do wish the employee had called or knocked on the door to let me know he had arrived. We scared the beejeezuz out of each other in the back yard.

Curt C.

14:48 03 Mar 22

Always tremendous service from customer service to the lawn personnel. I truly appreciate their work!

Joseph C.

21:46 11 Mar 20

Best our lawn has ever looked! Rainbow Lawncare is extremely professional and communicates very effectively. Highly recommended.

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Diane Karst

Lawncare Customer Service Manager

About Rainbow

Rainbow Divisions

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